Service types

Choose the service you need Sample data

e-ID Card Referral

Referral letter for issuing or updating an electronic ID card at the civil registry office.

Requirements

  • Copy of Family Card (KK)
  • Cover letter from the neighbourhood head (RT)
  • Passport photo (if required)

Estimated time: 1 working day

Certificate of Residence

Statement of a resident’s address for administrative purposes.

Requirements

  • Copy of e-ID card (KTP-el)
  • Copy of Family Card (KK)
  • Cover letter from the neighbourhood head (RT)

Estimated time: 1 working day

Business Certificate

Statement of business ownership for banking, permits or small business assistance.

Requirements

  • Copy of e-ID card (KTP-el)
  • Copy of Family Card (KK)
  • Cover letter from the neighbourhood head (RT)
  • Photo of the business premises

Estimated time: 1 working day

Low-Income Certificate

Statement used to apply for education, health or social assistance waivers.

Requirements

  • Copy of e-ID card (KTP-el)
  • Copy of Family Card (KK)
  • Cover letter from the neighbourhood head (RT)

Estimated time: 1 working day

Birth Statement

Birth statement used to issue a birth certificate.

Requirements

  • Birth letter from the midwife or hospital
  • Copies of both parents’ e-ID cards
  • Copy of Family Card (KK)

Estimated time: 1 working day

Death Statement

Death statement used to issue a death certificate.

Requirements

  • e-ID card of the deceased
  • Copy of Family Card (KK)
  • Copy of the reporter’s e-ID card

Estimated time: 1 working day

Relocation Referral

Referral letter for residents moving out of the village.

Requirements

  • Copy of e-ID card (KTP-el)
  • Copy of Family Card (KK)
  • Cover letter from the neighbourhood head (RT)

Estimated time: 1–2 working days

Complaints & Suggestions

Share complaints, suggestions or ideas with the village government.

Requirements

  • Reporter’s identity (name & contact)

Estimated time: Followed up within 7 working days

Service flow

How to apply Sample data

  1. 1

    Prepare the required documents and RT cover letter.

  2. 2

    Visit the village office and take a queue number.

  3. 3

    Staff check the documents and process the letter.

  4. 4

    The letter is signed by the Village Head or authorised official.

  5. 5

    The applicant collects the letter.